09ber Privacy Policy

1 Information We Collect

09ber collects personal data from players at various points during the registration, verification, and platform use lifecycle. The categories of personal data we collect are set out below, together with the context in which each category is typically gathered.

1.1 Registration Data

When you create a 09ber account, we collect the following information that you provide directly: your full legal name, date of birth, email address, mobile phone number, and your chosen username and password. This data is used to establish and manage your account and to verify your eligibility to use the platform.

1.2 Identity Verification (KYC) Data

Prior to processing any withdrawal, all players are required to complete a Know Your Customer (KYC) verification process. During this process, 09ber collects copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate, together with proof of address such as a recent bank statement or utility bill. KYC documents are used solely for identity verification and anti-money laundering compliance purposes.

1.3 Financial and Transaction Data

When you make deposits or withdrawals on the 09ber platform, we collect transaction-related data including the payment method used (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — these are handled directly by the respective payment providers under their own security frameworks.

1.4 Usage and Behavioural Data

As you interact with the 09ber platform, we automatically collect certain usage data, including the pages and game categories you visit, the games you play, the bets you place, session duration, click patterns, and feature interactions. This data is used to improve platform performance, personalise your experience, and identify unusual activity patterns that may indicate fraud or problem gambling behaviour.

1.5 Device and Technical Data

We collect technical data about the device and network you use to access 09ber, including your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and approximate geographic location derived from your IP address. This data is used for security purposes, fraud prevention, and platform optimisation.

1.6 Communications Data

If you contact 09ber's customer support team by email or live chat, we retain records of that correspondence, including the content of your messages, the date and time of contact, and the resolution outcome. This data is used to manage support requests, improve service quality, and maintain a record of account-related interactions.

2 How We Use Your Data

09ber processes your personal data for the following specific purposes, each of which is grounded in a legitimate legal basis:

Marketing Communications

With your explicit consent, 09ber may send you promotional communications about new games, upcoming tournaments, seasonal offers (such as BPL cricket season promotions or Eid special bonuses), and platform updates. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences within your account settings or by contacting our support team. Withdrawal of marketing consent does not affect your right to continue using the 09ber platform.

3 Sharing Your Information

09ber does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Processors and Banking Partners

To facilitate deposits and withdrawals, we share relevant transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card network providers (Visa and Mastercard). Each of these partners operates under its own privacy policy and data security framework. 09ber shares only the minimum data required to process each transaction.

3.2 Game Technology Providers

To deliver live casino games, slot games, crash games, and sports betting markets, 09ber integrates with third-party game technology providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive limited session data (such as player ID and game session tokens) necessary to authenticate and deliver gameplay. They do not receive your full personal profile or financial data.

3.3 Identity Verification Services

For KYC verification purposes, 09ber may engage third-party identity verification service providers to authenticate the documents and information you submit during the verification process. These providers are bound by strict confidentiality obligations and may not use your data for any purpose other than verification on behalf of 09ber.

3.4 Legal and Regulatory Obligations

09ber may be required to disclose your personal data to law enforcement authorities, regulatory bodies, or courts in response to a lawful request, court order, or legal obligation. In such cases, 09ber will disclose only the data specifically required by the applicable legal instrument and will, where permitted by law, notify you of any such disclosure.

3.5 Business Transfers

In the event that 09ber undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.

4 Cookies and Tracking Technologies

09ber uses cookies and similar technologies (including local storage, session storage, and pixel tags) to operate and improve the platform. The following categories of cookies are used on the 09ber website and mobile interface:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function correctly and cannot be disabled. They include session authentication cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery (CSRF), and load-balancing cookies that ensure stable platform performance. Without these cookies, core platform features including game access and payment processing would not function.

4.2 Functional Cookies

Functional cookies remember your preferences and personalise your experience on the 09ber platform. Examples include your preferred language, your most recently viewed game categories, and your preferred deposit method. These cookies improve convenience but are not strictly necessary for core functionality. You may disable functional cookies through your browser settings, though doing so may reduce the quality of your experience.

4.3 Analytics Cookies

Analytics cookies help 09ber understand how players interact with the platform — which pages receive the most visits, which games are most popular, where players exit the registration flow, and how platform features are used. This data is aggregated and anonymised where possible, and is used solely to guide product development and performance optimisation decisions. Analytics cookies do not identify you personally.

4.4 Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to view, block, or delete cookies via the browser's privacy or security settings menu. Please note that disabling strictly necessary cookies may prevent you from accessing certain parts of the 09ber platform.

5 Data Retention and Storage

09ber retains your personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

All personal data held by 09ber is stored on secure servers. When data reaches the end of its applicable retention period, it is either permanently deleted or irreversibly anonymised so that it can no longer be linked to any individual player. 09ber does not retain personal data beyond the periods stated above unless required to do so by a specific legal obligation or ongoing legal proceedings.

6 Your Privacy Rights

As a player on the 09ber platform, you hold a number of rights with respect to your personal data. These rights are set out below along with guidance on how to exercise each one.

Right of Access

You have the right to request a copy of all personal data that 09ber holds about you. Upon receipt of a verified access request, 09ber will provide you with a structured summary of your data within 30 days. To submit an access request, contact our support team at [email protected] with the subject line "Data Access Request" and include your registered account username and email address for verification purposes.

Right to Rectification

If any personal data that 09ber holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as your contact email address or phone number may be updated directly within your account settings. For changes to core identity data (such as your legal name or date of birth), you will need to submit supporting documentation to our support team for verification.

Right to Erasure

In certain circumstances, you have the right to request that 09ber delete your personal data. This right is not absolute — where 09ber is required by law to retain certain data (for example, transaction records for anti-money laundering compliance), we are not able to delete that data in response to an erasure request. However, where data is held solely on the basis of consent or legitimate interest and no overriding legal obligation applies, we will honour verified erasure requests within 30 days.

Right to Withdraw Marketing Consent

Where you have provided consent to receive marketing communications from 09ber, you may withdraw that consent at any time. You can unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email or by updating your notification preferences in your account settings. Withdrawal of marketing consent does not affect your ability to use the 09ber platform or receive service-critical communications related to your account.

Right to Lodge a Complaint

If you believe that 09ber has not handled your personal data in accordance with this Privacy Policy or applicable data protection standards, you have the right to lodge a complaint directly with 09ber by contacting [email protected]. We will investigate all privacy complaints thoroughly and respond within 30 days. If you remain unsatisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

7 Data Security Measures

09ber takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 09ber platform is encrypted using SSL/TLS protocols, preventing interception by unauthorised parties during transmission.
• Encrypted Data Storage: Sensitive data fields — including identity document scans and payment information — are stored using encryption at rest on our secure servers.
• Access Controls: Access to personal data within the 09ber organisation is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: Player accounts support two-factor authentication (2FA) as an additional layer of account security. We strongly encourage all players to enable 2FA via their account security settings.
• Fraud Detection Systems: 09ber operates automated and manual fraud detection systems that monitor account activity for unusual patterns including multiple login attempts, unusual transaction volumes, and suspicious device or IP changes.
• Regular Security Reviews: Our platform and data handling practices are subject to regular internal security reviews. We promptly investigate and remediate any identified vulnerabilities.

While 09ber takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all conceivable threats. You also play a role in keeping your account secure by choosing a strong and unique password, enabling 2FA, and never sharing your login credentials with anyone else.

8 Contact and Policy Updates

09ber reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform features. When material changes are made, we will notify you by posting a prominent notice on the 09ber website and, where we hold a valid email address for your account, by sending a notification to that email address. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of the 09ber platform following notification of a material change to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to the Privacy Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 09ber handles your personal data, please contact our support team using the details below. We are available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Victory Day, Independence Day, Eid ul-Fitr, and Eid ul-Adha.

Email: [email protected]
Response Time: Within 24 hours for general enquiries; within 30 days for formal privacy rights requests.
Platform: https://09ber.com
Market: Bangladesh (Bangladesh Standard Time, UTC+6)