Play Smart.
Responsible Gaming at 09ber

1 Our Commitment to Responsible Gaming

09ber takes its responsibility toward players across Bangladesh extremely seriously. We recognise that while the vast majority of players enjoy casino games, cricket betting, and slots as a recreational activity, a small number of individuals may develop problematic gambling behaviour over time. Our responsible gaming programme is designed to support all players — from those who simply want to set sensible spending boundaries, to those who need to step away from the platform entirely.

Our responsible gaming framework is built around four pillars: prevention, player empowerment, early intervention, and access to support. We invest in the tools and information that allow every player to make informed choices about how they engage with the 09ber platform. We do not target vulnerable individuals with promotional offers, and we train our customer support team to identify and respond to signs of problem gambling with sensitivity and care.

This page is your complete guide to the responsible gaming features available on the 09ber platform. We encourage you to read it in full and to make use of the tools described here, regardless of whether you currently feel that your gambling is a concern. Setting boundaries early is always the smartest approach.

2 18+ Age Restriction Policy

09ber operates strictly as an adults-only platform. Access to all games, betting markets, and financial services on the 09ber platform is available only to players who are 18 years of age or older. This policy applies to all players regardless of their location within Bangladesh, whether they are accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

Age verification is a mandatory step in the 09ber account registration process. All players are required to confirm their date of birth during registration. Prior to any withdrawal being processed, players must also complete a full KYC (Know Your Customer) identity verification, during which a government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — must be submitted and verified. Any account found to belong to a player under the age of 18 will be closed immediately and any funds held in the account will be returned to the payment source.

Protecting Minors in Your Home

If you share a device or computer with younger family members, 09ber strongly recommends the following precautions to prevent underage access to gambling platforms:

• Never save your 09ber login credentials in your browser's autofill or password manager on a shared device.
• Always log out of your 09ber account fully when you finish a session on a shared device — do not simply close the browser tab.
• Consider using a device-level parental control application that can block access to gambling websites for all user accounts except your own.
• Keep your account password private and change it immediately if you suspect it may have been seen by another person.
• If a minor in your household has accessed gambling content, speak with them openly about the risks and consider contacting a family counselling service for guidance.

3 Recognising Problem Gambling

Problem gambling develops gradually and is not always easy to recognise in oneself. Many people who experience gambling-related harm continue to believe they are in control long after their gambling behaviour has become problematic. The following warning signs may indicate that gambling has become a problem.

If you recognise three or more of the above signs in your own behaviour, it is strongly recommended that you make use of one or more of the protective tools described in the sections below, and consider seeking support from a professional counselling service. Recognising the problem early significantly improves outcomes.

4 Deposit and Spending Limits

One of the most effective ways to keep your gambling within a comfortable budget is to set deposit limits on your 09ber account. A deposit limit caps the total amount you can add to your account balance within a defined time period. Once you reach your limit, no further deposits will be accepted until the period resets or the limit is adjusted.

All deposit limits are denominated in Bangladeshi Taka (৳) and apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. When you are within ৳500 of your deposit limit for the current period, 09ber will send you a notification to your registered email address and mobile number as a reminder.

Loss Limits

In addition to deposit limits, 09ber allows players to set a maximum net loss limit over a daily, weekly, or monthly period. Once your net losses within the defined period reach the limit you have set, your account will be restricted from placing further bets until the period resets. Loss limits can be configured alongside or independently of deposit limits from the Responsible Gaming section of your account settings.

5 Time-Out and Cool-Off Features

If you feel you need a short break from gambling without committing to a full self-exclusion, 09ber's time-out feature allows you to temporarily suspend access to your account for a defined period of your choosing. During a time-out period, you will not be able to log in to your account, place bets, or make deposits. Any existing account balance will remain safe and will be accessible once the time-out period expires.

6 Self-Exclusion Tools

Self-exclusion is the most comprehensive protective measure available on the 09ber platform. It is designed for players who have identified that their gambling behaviour has become, or is at risk of becoming, harmful, and who want to prevent themselves from accessing the platform for an extended period.

Unlike a time-out, self-exclusion involves a minimum commitment period and cannot be reversed early. This is intentional — the purpose of self-exclusion is to provide a firm boundary that protects you from impulsive decisions made during a moment of vulnerability.

How to Request Self-Exclusion

• 1
  Contact our support teamEmail [email protected] with the subject line "Self-Exclusion Request" and include your registered account username. Alternatively, use the live chat feature on the 09ber platform and request self-exclusion from our support agent.
• 2
  Choose your exclusion periodSelect a self-exclusion duration: 6 months, 1 year, 2 years, 3 years, or permanent. Permanent self-exclusion means your account will be closed indefinitely with no option to reopen it. All other durations have a minimum waiting period of 6 months before reinstatement can even be requested.
• 3
  Immediate account restrictionYour account will be suspended within 24 hours of your verified request — typically within the hour. You will receive confirmation by email once the restriction is in place. Any pending bets at the time of exclusion will be settled as normal; your remaining balance will be returned to your payment method.
• 4
  Marketing suppressionDuring your self-exclusion period, 09ber will immediately remove you from all promotional communications, including bonus emails, SMS alerts, push notifications, and tournament invitations. This happens automatically upon activation.
• 5
  Reinstatement process (where applicable)If your self-exclusion period has a defined end date, you may request reinstatement after the full period has elapsed by contacting our support team. Reinstatement is not automatic — it requires a deliberate request from you and a brief review by our responsible gaming team to ensure you are ready to return to the platform safely.

7 Support Resources and Contacts

If you believe your gambling is becoming a problem — or if someone close to you is concerned about your gambling — you do not need to face it alone. The following resources and support options are available to players in Bangladesh and beyond.

09ber Support Team

Our customer support team is your first point of contact for activating any responsible gaming tool on the 09ber platform. Support agents are available 24/7 and are trained to handle responsible gaming requests with discretion and sensitivity. All responsible gaming requests are treated as priority cases.

Contact our support team at: [email protected]

Talking to Someone You Trust

Sometimes the most important first step is simply talking to a trusted person in your life — a friend, a family member, a colleague, or a religious leader. Many people find that sharing their concerns openly with someone they trust provides immediate relief and helps them make clearer decisions about seeking formal support. You do not need to have a confirmed "gambling problem" to have this conversation — if gambling is causing you stress or worry, that is enough reason to reach out.

Seeking Professional Help

If you feel that professional counselling or therapy would be beneficial, we encourage you to seek out mental health and addiction support services available in Bangladesh. Counselling services in Dhaka, Chittagong, Sylhet, and other major cities can provide confidential guidance and treatment for behavioural addictions including problem gambling. Your personal physician or a local health clinic can provide a referral to appropriate services.

8 Safer Gambling Tips

Even if you are not currently experiencing any gambling-related difficulties, the following practical guidelines can help you maintain a healthy and enjoyable relationship with the 09ber platform over the long term.

• Set a budget before you start. Decide in advance how much you are comfortable spending during a session and treat that amount as entertainment spending — money that is gone whether you win or lose. Never exceed your pre-session budget.
• Never chase losses. If you have reached your session budget and are down, stop. Chasing losses with additional deposits is one of the most common patterns that leads to problem gambling. Accept the loss as the cost of entertainment and move on.
• Do not gamble when emotional. Avoid logging in to 09ber when you are stressed, upset, angry, or under the influence of alcohol. Emotional states impair judgement and increase the likelihood of impulsive decisions.
• Take regular breaks. Use the session time alert feature to remind yourself to pause, stretch, and assess your session balance at regular intervals. A brief break helps you re-engage your rational thinking before continuing.
• Treat winnings as a bonus, not income. Gambling winnings are unpredictable and should never be factored into your household budget or treated as a reliable source of income. If you win, consider withdrawing your winnings rather than reinvesting them.
• Balance gambling with other activities. A healthy lifestyle involves a diverse range of activities. If you notice that gambling is becoming your primary leisure activity, actively schedule time for other hobbies, sports, socialising, and family time.
• Keep track of your spending. Review your 09ber transaction history regularly so you have an accurate picture of how much you are depositing and withdrawing. Avoid losing track of actual expenditure by relying on a vague sense of how much you have spent.
• Use the tools available to you. The responsible gaming controls on 09ber — deposit limits, time-outs, session alerts, and self-exclusion — exist for your benefit. There is no stigma attached to using them. Players who use these tools tend to have a more sustainable and enjoyable long-term relationship with the platform.